Privacy Policy

Last updated: 2 May 2026**

ArtMatter Ltd respects your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, buy from us, contact us, or sign up to our mailing list.


ArtMatter Ltd
Studio 154, First Floor,
Stratford Workshops
Burford Road, London,
E15 2SP, United Kingdom

Email: info@artmatter.org.uk
Company number: 14735617

ArtMatter Ltd is the data controller for the personal information described in this policy.

1. What information we collect

We may collect:

  • your name;

  • email address;

  • billing and delivery address;

  • phone number, where needed for delivery or customer support;

  • order details;

  • payment and transaction information;

  • messages you send to us;

  • newsletter sign-up details;

  • website usage information, such as IP address, device type, browser type, pages visited and cookie preferences.

We do not store full credit or debit card details. Payments are processed securely by Stripe and/or PayPal.

2. How we use your information

We use your information to:

  • process and deliver orders;

  • take payments and prevent fraud;

  • provide customer support;

  • respond to enquiries;

  • send newsletters or marketing emails, where you have signed up;

  • improve and secure our website;

  • keep business, tax and accounting records;

  • meet legal obligations.

Our lawful bases for using your information are:

  • contract, where we need the information to process and deliver your order;

  • consent, where you sign up to receive marketing emails or accept non-essential cookies;

  • legal obligation, where we need to keep records for tax, accounting or legal reasons;

  • legitimate interests, where we respond to enquiries, improve our website, prevent fraud, or manage our business.

3. Who we share information with

We do not sell your personal information.

We may share your information with trusted service providers where necessary, including:

  • Squarespace, which hosts and runs our website;

  • Stripe and PayPal, which process payments;

  • postal, courier and fulfilment providers, so we can deliver orders;

  • email and newsletter services, where you have signed up to receive emails from us;

  • analytics, security and website service providers;

  • accountants, professional advisers, regulators or authorities, where legally required.

We only share the information needed for the relevant purpose.

4. Cookies

Our website uses cookies and similar technologies.

Some cookies are essential for the website and checkout to work. Others, such as analytics or marketing cookies, are only used where required with your consent.

You can manage your choices using the Cookie Preferences control on our website. You can also manage cookies through your browser settings.

5. How long we keep information

We keep personal information only for as long as necessary.

Order, payment and business records may be kept for up to six years for tax, accounting and legal purposes. UK government guidance says limited companies must generally keep company records for six years from the end of the financial year they relate to, with some exceptions requiring longer retention.

Newsletter information is kept until you unsubscribe or we stop using the mailing list.

Enquiry emails and customer service messages are kept for as long as needed to respond and maintain appropriate business records.

6. International transfers

Some of our service providers, including website, payment, email or analytics providers, may process personal information outside the UK.

Where this happens, we rely on appropriate safeguards required by data protection law.

7. Your rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

  • access the information we hold about you;

  • ask us to correct inaccurate information;

  • ask us to delete your information;

  • object to or restrict how we use your information;

  • withdraw consent, where we rely on consent;

  • unsubscribe from marketing emails at any time;

  • complain to the Information Commissioner’s Office.

To exercise your rights, contact us at:

[info@artmatter.org.uk

You can also complain to the Information Commissioner’s Office at ico.org.uk.

8. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

However, no website or online service can be guaranteed to be completely secure.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

10. Contact us

For questions about this Privacy Policy or how we use your personal information, contact:

ArtMatter Ltd
Studio 154, First Floor,
Stratford Workshops
Burford Road, London,
E15 2SP, United Kingdom

Email: info@artmatter.org.uk